User Interface | User Experience | Marketing | Design Research
Ivan Lou | Tia Huang | Triet Dang
2018

The goal of this project is to have a better understanding of how a more efficient way of using energy that relates to most of us and learn about our participants’ personal experiences, the difficulties that they have had, and their expectations in order to design a service that benefits everyone.

Visual system, prototyping, and marketing.

This is a group project. I was involved in the research process as well as the concept development with the interaction designer. As the graphic designer on the team, I was in charge of building the visual system including the logo, icons, and illustrations. I also made the prototype from the wireframes to the final UI with animation. To create a more coherent service experience, I also created the poster for marketing purposes.

Topic Choice

Our team was assigned “Energy” as a topic. Below is the mind map we categorized into four different directions: climate change, human energy, electric car, and clean energy.

From the first round of interviews and the secondary research, we realized transportation was the key component that tied into all four directions.

Transportation

Insights

With our direction decided, we did a second round of interviews and here are the insights we got from our interviews and research.

01

People who own cars don’t use them often.

Due to parking difficulties and traffic in the city, people tend to not use their cars much.

Hanna Fritzinger

Marketing Director

“With BART, there is no traffic. I honestly think that BART is just as fast as if I called an Uber to my house in the morning. After work, getting out of downtown in an Uber can take so long that it’s better just to take BART.”

02

Necessity vs Choice.

Students choose public transportation out of necessity, but working professionals who have access to cars sometimes actively choose to use public transportation.

Mark Buenafe

Student

“I don’t like the crowd on public transit, but I don’t mind because it is cheaper.”

03

The sense of community and productivity from public transit.

People like listening to podcasts, reading, etc.

Eric Heiman

Designer & Teacher

“When you go on muni, you interact with a lot of people. For me, it’s kind of interesting. It feels good to say hello to people. I also know some of the drivers now. There is something that feels communal about it tome, that’s why I’m this city.”

04

Improvements of infrastructure can make public transit more appealing.

Compared to other major cities in the world, the transportation system in the Bay Area is relatively outdated.

Libby

PR Associate

“Transportation is a very solid representation of a place and its people. The system is flawed here. I wish it was given more attention, because SF should be great example.”

Archetypes

We developed two archetypes to describe the behaviors and needs of the people who might use our service.

Riley
The Commuting Student

“I want a safer, more energy-controlled, and timely mode of transportation that I can afford.”

Joe
The Urban Professional

“I want to stay positive and productive during my commute. It would be even better if I can save energy.”

Ecosystem Map

The ecosystem map here shows the context and different factors that affect the experience of transportation. The user is in the center and it expands to the Living, Behavior, Community and Global view.

Experience Map

The journey map here tells the story of Joe and Riley's daily commute. It lets us see the opportunities we can explore.

How might we encourage Bay Area residents to consider "Energy" in their choice of daily transportation?

Our Service

Polaride is an app made to help Bay Area riders engage in their daily commute by becoming aware of their carbon footprint. It enables users to see what environmentally-friendly route choices are available, based on selected destinations. Users can track their carbon footprint data and accumulate rewards which they can donate or keep for themselves. Through Interactive data, stats and content, Polaride users become smarter riders and, in effect, help the environment on a day-to-day basis.

Component 1

Customize your polar bear.

After signup, the user will be able to customize their polar bear with various color choices.

Component 2

Eco-friendly commute choices.

Polaride provides multiple eco-friendly commute choices you have. Users are expected to choose their commute choice based on its predicted CO2 emission and corresponding star rewards.

Component 3

Track your CO2 emission.

Polaride uses PPM as the primary unit for tracking CO2 emission! The users will be able to see whether or not they have managed a decent PPM by looking at the size of the polar bear’s iceberg (the iceberg grows bigger when the user commute cleaner) and the visual data their profile displays.

Component 4

Donate & use your rewards.

The users can collect rewards by choosing eco-friendly commute routes! Once they have collected enough reward points, they can donate to environmental organization or exchange them for free-ride gift cards on public transportation.

Service Blueprint

To better guide our service touch points, design, and planning, we created this service blueprint.

Scroll to see the full blueprint >

Service Vision Story

Still confused about what Polaride does? This video will explain the major steps and touchpoints we designed through our service.

Marketing

The marketing of our service includes two physical touchpoints designed for public transportation users and friends of Polaride users.

Poster

"Don't you hate it when your bed melts?"

The posters are mainly installed at bus stops and BART stations.

Gift Card

The users are able to exchange their points for a gift card that can be only used on public transportation such as Muni and BART.

The gift card can also be send as a gift to the user's friend.